Archives for January 2017

How to Maintain Your Cool When a Conversation Gets Hot

How to Maintain Your Cool When a Conversation Gets Hot

Conversation is challenging enough at times.  When it gets heated, conversation can seem impossible. While some double-down and dig in, others back up and exit—perhaps not physically, but emotionally.  When emotionally charged, increased cortisol levels make you more reactive and sensitive, and decreased oxytocin diminishes your ability to trust others. While you may be able to control your words, your tone of voice and body language will always reveal your true feelings.

Meaningful relationships require honest, respectful conversation.  Words matter; they have the power to bind us or divide us.  So, how do you respectfully converse with someone who strongly holds an opposing belief? What can you do when disagreement arises and a conversation heats up?Continue reading

Resolve to Audit Your Personal Brand

Resolve to Audit Your Personal Brand

Visit a Starbucks anywhere in the world, and you will encounter a familiar experience: friendly, knowledgeable baristas who serve made to order cups of coffee in recognizable green and white cups. Starbucks’ memorable brand builds trust with customers and keeps them coming back, even though they often pay a bit more for their favorite beverage.

Companies spend millions to create and promote compelling brands that effectively communicate who they are and what they offer. Every company has a brand—and so do you. Whether you know it or not, everything you wear, say, and do—both online and offline—defines your brand. So, what exactly are you promoting? Are you branded for success or failure?Continue reading