Strong social skills enable you to cultivate respect, goodwill and trust with others. They elevate your confidence, poise and professionalism. They open doors for you like nothing else can.
Where did you learn your social skills? Continue reading
11 February 2014 
Qualities of First-Class Service
11 February 2014 By Leave a Comment
I enjoy great service, but I am not a salesperson.
You don’t need the title of being a salesperson to be in the business of selling. The truth is we all are in the business of selling. You are selling yourself!
Whether or not you work for a company or some other kind of organization, you are selling yourself every day to those you meet. From the moment you get up in the morning to when you go back to bed at night, you are continually announcing who you are and what type of service or services you offer. You serve others on the job, in your community and at home. Would those people describe you as first-class—or as second-hand?Continue reading
8 October 2013 
Civility in the Workplace
8 October 2013 By 1 Comment
“Civility is not a mechanical act. Civility is a condition of the heart.” ~ Eloquent Bytes by Deborah King
A Dallas lounge made the morning news after they posted the names of individuals who did not show up for their reservations the night before on Facebook. As you can imagine, emotionally charged posts lit up their page. Some thought their decision was extreme and rude, while others appreciated their bold stand saying something must be done to hold people accountable.Continue reading
8 March 2013 
The Cost of Incivility
8 March 2013 By Leave a Comment
The cry for civility is sweeping our land—due in part to acts of incivility played out hourly on television, in sports, online, and in our government. These uncivil acts spread like wildfire through social media, repeated again and again until they are seared into our memory. Even when apologies have been delivered and accepted, the tarnished reputation of the offender may never fully recover. Continue reading
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