May is Global Civility Awareness Month as set forth in Chase’s Calendar of Events. Here are 31 practical ways you can celebrate civility.Continue reading
25 April 2014 
What is Civility?
25 April 2014 By Leave a Comment
“Civility knows no boundaries, speaks every language, crosses every time zone, thrives in every culture, connects with every generation, is available to every person, and improves every situation.” Deborah King
What is civility? People talk about uncivil behavior, but it seems few are able to explain what civility is and what it looks like in day-to-day interactions.Continue reading
11 February 2014 
Qualities of First-Class Service
11 February 2014 By Leave a Comment
I enjoy great service, but I am not a salesperson.
You don’t need the title of being a salesperson to be in the business of selling. The truth is we all are in the business of selling. You are selling yourself!
Whether or not you work for a company or some other kind of organization, you are selling yourself every day to those you meet. From the moment you get up in the morning to when you go back to bed at night, you are continually announcing who you are and what type of service or services you offer. You serve others on the job, in your community and at home. Would those people describe you as first-class—or as second-hand?Continue reading
9 December 2013 
Make Your Dream a Reality
9 December 2013 By Leave a Comment
What do you dream of accomplishing? Now imagine that life has no limits. Would you like to learn a new language, master a skill, complete an unfinished project, or launch into something new? How will you feel when you succeed?Continue reading
8 October 2013 
Civility in the Workplace
8 October 2013 By 1 Comment
“Civility is not a mechanical act. Civility is a condition of the heart.” ~ Eloquent Bytes by Deborah King
A Dallas lounge made the morning news after they posted the names of individuals who did not show up for their reservations the night before on Facebook. As you can imagine, emotionally charged posts lit up their page. Some thought their decision was extreme and rude, while others appreciated their bold stand saying something must be done to hold people accountable.Continue reading
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